We're Here to Help

Have a question, need technical support, or want to provide feedback? We're committed to helping you get the most out of MushBloom.

📧 Email Support

The best way to reach us is via email. We handle all support requests personally and respond to every message.

mip@gmx.biz

⏱️ Response Time: We typically respond within 24-48 hours during business days. We read and respond to every email personally.

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Help & Tutorials

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Privacy Policy

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Terms of Use

✍️ How to Get the Best Support

To help us assist you quickly and effectively, please include the following information in your email:

For Technical Issues:

iOS Version: Go to Settings → General → About → Software Version (e.g., "iOS 18.3")
Device Model: iPhone model (e.g., "iPhone 15 Pro", "iPhone 13")
Description of the issue: What happened? What were you trying to do?
Steps to reproduce: How can we recreate the problem?
Screenshots: If applicable, attach screenshots showing the issue

For Feature Requests:

Describe the feature or improvement you'd like to see
Explain how it would help your mushroom growing workflow
If you've seen it in another app, let us know as a reference

For Cultivation Questions:

Which mushroom strain you're growing
Your substrate and growing method
Current growing stage and environmental conditions
Photos if you're concerned about contamination

💡 Tip: The more details you provide, the faster and more accurately we can help you. Don't worry about being too thorough — we appreciate detailed reports!

🔧 Common Questions

iCloud Sync Not Working

If your grows aren't syncing between devices:

Check that you're signed into the same Apple ID on all devices
Go to iPhone Settings → [Your Name] → iCloud → Make sure iCloud Drive is enabled
Make sure MushBloom has permission to use iCloud (Settings → [Your Name] → iCloud → Apps Using iCloud → toggle MushBloom ON)
Ensure both devices have internet connectivity
Try force-quitting and reopening MushBloom

Photos Not Appearing

If photos aren't showing in your grows:

Go to iPhone Settings → Privacy & Security → Photos
Find MushBloom and make sure it's set to "All Photos" (or at minimum "Add Photos Only")
If photos still don't appear after granting permission, force-quit and reopen the app

Notifications/Reminders Not Working

If you're not receiving grow reminders:

Go to iPhone Settings → Notifications → MushBloom
Make sure "Allow Notifications" is enabled
Check that your preferred alert style is selected (Lock Screen, Notification Center, or Banners)
Verify that the reminder is properly scheduled in MushBloom's grow detail view

App Purchase Issues

If you purchased MushBloom but it's not working or asking you to pay again:

Make sure you're signed into the same Apple ID that made the purchase
Go to the App Store → tap your profile icon (top right) → verify the correct Apple ID
If the issue persists, contact us at mip@gmx.biz with your purchase receipt

🔒 Your Privacy

We take your privacy seriously. When you contact support:

No data collection: We don't collect or store user data from the app
Email only: Support communications are confidential and handled directly via email
No tracking: We don't use analytics, tracking pixels, or third-party services
Your grow data stays yours: All cultivation data remains on your device and your personal iCloud account

Read our full Privacy Policy.

💼 Business & Press Inquiries

For business partnerships, media requests, or press inquiries, please email us at mip@gmx.biz with "Business Inquiry" or "Press Inquiry" in the subject line.

📬 Ready to reach out? Send us an email at mip@gmx.biz — we're looking forward to hearing from you!